Contact information
At Tervrn, customer satisfaction is our top priority. We believe in transparency and are always here to assist you with your orders, shipping inquiries, or product questions. Please feel free to reach out to us through any of the official channels below.
Get In Touch
- Trade Name / Store Name: Tervrn
- Customer Support Email: support@tervrn.shop (We typically respond within 24 business hours)
- Contact Phone Number: +61 468 248 614
- Official Website: www.tervrn.shop
Customer Service Hours
Our dedicated support team is available during the following hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed (Inquiries sent over the weekend will be prioritized on the following Monday)
Order Support Note
If you are contacting us regarding an existing order, please make sure to include your Order Number (e.g., #Tervrn1001) and the full name used at checkout. This will allow our team to track your package and resolve any issues much faster.
Response Guarantee
If you do not receive a reply in your main inbox within 48 hours, please check your spam or junk mail folder, as emails can occasionally be misrouted by your service provider.